We’re going travelling – book now for a home visit

The Sussex Smarts team are going travelling from Thurs 14th October so please let us know if you would like a home visit before we go.

This Autumn we’re offering a full system check up including the installation of any available updates for a fixed price of £25 and there’s no call-out or travel charge if you’re close to Chichester.

Email us here to book a slot.

Share your digital content with your loved ones

Bereavement is a difficult time and although having a will is vital, the World’s legal systems haven’t kept up with the Internet age. Now, Sussex Smarts is proud to launch My Digital Legacy, making it easy to share photos, documents and other memories with family and friends after our death.

My Digital Legacy’s unique approach to the management of this legacy is for you to share a password-protected Internet link to your photos and documents with us. When the time is right, we will share that link with your executors after the granting of probate or administration of a Power of Attorney. And if you change your mind at any time, no problem, we delete your link.

It’s all secured by a password that we never know, so we can never read your files and you retain your privacy.

Read our FAQsSign Up Now and protect your digital legacy for just £25.

Why is Windows called Windows?

Is this a stupid question? Well, I’d love your feedback.

Before Windows 3 and Apple Macs, computer screens looked like this.

You had to know what you wanted to do and how to do it.
Even more significantly, you could only do one thing at a time. This was even true of iPhones till iOS 4.

Then, in 1990, Microsoft introduced Windows 3. You can see that you do more than one thing at a time, that you can see more than one thing at a time, and even better, you can copy and paste information from one window to another. Each app has its own window – hence “Windows”. Plural.

Today, we at Sussex Smarts along with our customers use more than one screen connected to our computer. It’s really convenient to be able to read one document while working on another. I even used two monitors to write this blog post.

Please let us know how or why you use multiple monitors, and get in touch if you would like to learn more.

Copying files directly to OneDrive

If you have a Microsoft 365 subscription that includes 1Tb of storage per user, or even if you just use the free 5Gb plan, OneDrive is an excellent backup and collaboration platform.

Recently, I was asked if it would be possible to copy files directly to OneDrive from a USB storage device without storing the files on a laptop during the process. Why? Well, a number of old family photos were on the USB stick and when I say ‘a number’, I mean thousands. My customer’s laptop didn’t have the space to save them all but my customer’s 1Tb OneDrive storage did.

The question was, “Could we copy the photos to OneDrive without storing them on the laptop?” The answer was “yes“, using the Windows 10 laptop. By the way, this only works using a Windows 10 laptop. It doesn’t work with a Mac.

We did this using what’s called a Network Share. If you’ve ever used a computer at work, at some time you’ll have encountered an F:Drive or a Z:Drive or similar. These are network shares – usually storage on a different computer.

To set up OneDrive as a network share is really simple.

1 Log into and copy the Customer ID (CID) part of the web address (URL). In the example below , the CID is 3C221829B10E2234.

Then launch File Explorer, select This PC on the left hand side and then Map Network Drive in the ribbon.

Then map the drive. You can choose the drive letter, then enter the web address shown below, changing the CID to your own reference. Press Finish and then connect using your usual M365 login and password. Please ignore the example “\\server\share” on the screen below – that’s for other folders on a local network, not the Internet.

And that’s it. We create a new folder on the Y;Drive, set the new folder’s properties to be ‘Free Up Space’ using File Explorer, meaning that the photos would only be downloaded to the laptop on demand, plugged the USB device into the computer and copied the photos to the new folder on our Y:drive.

It took about four hours to copy the photos but the mission was accomplished: another challenge solved by Sussex Smarts.

Photos sorting very slowly in Windows File Explorer

Working with a customer’s laptop which was set up exactly as my own, their iCloud Photos folder was talking ten minutes to sort by date. Mine took about one second!

I found a fix, which is to use a different date to sort on.

Originally, the sort column was just ‘Date‘, like this:

I added another column by right-clicking on the Heading Bar, added ‘Date Created‘, unticked ‘Date‘ and dragged Date Created to where Date had been.

I won’t tell you how long it took me to work it out – let’s just say that it’s a relief to have finally resolved the issue.

Pulling your hair out?

HomeExchange integration

If you’re still trying to get that new gadget to work, now is the time to ask for help.

We have answered every question and resolved every isssue since we relaunched in June and we intend to maintain this record, so if you would like some help or advice delivered in plain English, you know what to do.

Call us on 07766 760215 or contact us. We’re standing by, ready to help either in person or remotely.

iPlayer not casting from iPhone to Chromecast: A Christmas emergengy

I woke this morning to a frantic text asking if I could get iPlayer working on Chromecast. My client had been on the phone to Samsung all yesterday evening and in the end their advice was to get a new telly. Well that wouldn’t have helped because that wasn’t the problem.

The problem was a recently-introduced iOS setting called Allow iPlayer to access Local Network and this needs to be turned on.

So I turned it on, and this particular Christmas crisis was over.

Happy Christmas everyone 🎄🥂